This replacement keypad repaired my Western Electric 2500 desk telephone when the original electromechanical touch tone keypad refused to dial after 46 years of use. The keypad is subtly different from the original Western Electric touch tone keypad, but only the most experienced phone aficionados would detect the external differences. There are minor wiring changes required to the internal phone wiring block that are explained in the included instructions. The instructions could be clearer but they get the job done.

This touch tone keypad restored my 46-year-old Western Electric 2500 desk phone to working order. The original WE electromechanical keypads are known for going bad after many years. This keypad replacement is a very close, but not perfect, external physical match to the WE original. 99% percent of the general public would never pick up the subtle differences. The replacement keypad wiring is not a direct swap. The included instructions indicate the wiring changes required to the connection block inside the phone. The instructions could be clearer, but if you follow them carefully, the keypad swap is not difficult. If you’re the type person confident in making electronic or mechanical repairs, you likely won’t have any issues.